Frequently Asked Questions

Is Online Banking Safe?
     We are using all of the latest technology to prevent unauthorized access to your confidential financial information. For a full overview, please read our Online Security Practices.
Do I need new software?
     Online banking access is provided directly over the internet, and no other software is needed. Because we protect your information with 128 bit SSL encryption, you will need a web browser that supports this added security. If your browser does not support this level of security, read our Browser Security Requirements for further instructions.
What if I forget my password?
     Call our customer service at 215-257-5035 and we will reset your password. You will then be able to sign on and access your accounts using your new password.
Can I change my password?
     Yes. The first time you log on, you will be required to change your password from the one assigned at enrollment. You may change your password at any time by clicking on the "Change Password" button during an online banking session.
What bills can I pay online?
     You will be able to make payments to anyone except the government.
Does it work with Web TV?
     Yes, Web TV users will have the same accessibility as computer users.